Refund policy

Return & Refund Policy

30‑Day Return Window

We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.

How to Start a Return

To begin a return, contact us at [luis.deriz585@gmail.com] with:

Order number
Reason for return
Photos (if item arrived damaged or defective)

Once your return is approved, we’ll send you instructions on where to send the package. Unauthorized returns will not be accepted.

Return Shipping

If the return is due to our error (wrong item, damaged, defective), we cover return shipping.
For all other returns (change of mind, wrong size ordered, etc.), the customer is responsible for return shipping costs.

Non‑Returnable Items

Certain items cannot be returned:

Sale or clearance items
Perishable goods
Personalized or custom items
Intimate or sanitary goods
Gift cards

Refunds

Once we receive and inspect your return, we’ll notify you. If approved, your refund will be issued to your original payment method within 5–7 business days. Shipping fees are non‑refundable unless the return is due to our error.